Heated/cooled seats not working

[DW1006]

Hi,

I have a 2013 XF S Sportbrake and both my driver and passenger seats have stopped heating and cooling. The rest of the seats electrics all work fine.

I have checked both fuses for both seats and they are fine.

Any ideas what this could be? I think Both failed at the same time.

 

Thanks in advance

 

Dave

[DW1006]

I've check under seats for damaged wires but can't spot anything obvious. As both seats have failed and they are on seperate fuses I'm guessing it must be something like a relay? If anyone has any ideas of things I could check that would be great!

[Mike_eng]

Hi Dave,

As you've already worked out the seats are independently controlled, this makes it unlikely (but not impossible) that it's a relay.

You may wish to invest in an OBD scanner and try re-setting any faults you find as a lot of these systems, especially those controlled from the HMI are software based.

Cheers,

Mike

[DW1006]

Hi Mike, thanks for your advice. I have since tried using a OBD scanner and it found no errors. Any other ideas?

 

Thanks

[DW1006]

Hi, just to give a quick up date in a case anyone else has similar issues... I took it into H.A. Fox Jaguar in Preston and they sorted out the issue. Turns out it was a burnt out pin so they carred out a repair. All working fine now. No charge as covered under my Inchcape warranty.

They also sorted a couple of other extra things too while I were there for free too. Such as realigned my steering wheel as it was slightly out.

Really good service I found. Plus they did a general health check and made a small video recording of it and emailed it me. 

[Mike_eng]

Nice to hear you got good service from a main dealer

[JOE-DOT-COM]

Hi

Generic code reader will only read the engine ecu

you need a dealer type equipment to read individual items like seat module

cheers

Joe

[DW1006]

Cheers for the advice all

[VernonB]

On 11/18/2017 at 11:44 PM, DW1006 said:

Hi, just to give a quick up date in a case anyone else has similar issues... I took it into H.A. Fox Jaguar in Preston and they sorted out the issue. Turns out it was a burnt out pin so they carred out a repair. All working fine now. No charge as covered under my Inchcape warranty.

They also sorted a couple of other extra things too while I were there for free too. Such as realigned my steering wheel as it was slightly out.

Really good service I found. Plus they did a general health check and made a small video recording of it and emailed it me. 

Hi Dave , not sure if youve still got this car but i have the same issue with the same model, im wondering if you had any further detail on which/what pin so as i can tell my dealership what to look for, they are trying to fleece me £2400 for seat elements which make no sense as what do they have to do with cooling!!

[DW1006]

Hi,

I do still have the car, and I've since had a few other faults too but that's another story lol. They are quite a temperamental car I've come to realise!

Unfortunately I don't have any info at all on the fix or the pins. I'm sorry I can't be much help.

[Kdrjag]

Can you share the video provided. I have the same issue