Jaguar XE PED system

[Martin M]

I own a 2018 68 plate XE R-Sport and in December 2019 the pedestrian protection system deployed although no impact to the vehicle. Taken the car to the dealership who accepted the vehicle and booked it in as a warranty claim as no visible damage to the vehicle. Dealership carried out a video vehicle condition report and technician asked for T/A assistance stating no visible damage to vehicle, wheels or rims. JLR sent me 2 forms to sign as they needed access to download ECU crash data in which I declined due to been told I could face £2000 supplier charges and JLR accepted no responsibility if the ECU becomes damaged during the download process. JLR then proceeded to say download could not be taken unless both forms were signed by myself and I accepted the system deployed under normal operating conditions. Reluctantly I signed the forms and download was taken to discover JLR says the data in the ECU says it was a valid event for deployment.The sensor calibration created to deploy the pedestrian system was developed from a comprehensive set of bumper tests. It is plausible to deploy the pedestrian system without causing damage to the bumper, grille or headlights. This is because the bumper system has been designed to absorb energy in order to mitigate pedestrian injuries. The crash record in the ECU shows a command deployment due to threshold being crossed showing significant impact on L/H front bumper (91.5 mbar on L/H pedestrian sensor). Vehicle speed was circa 32.28 km/h which is a valid speed for pedestrian protection system to activate. After receiving this information and knowing I have not been involved in any form of collision I contacted my insurance company to claim in which they said if no damage is caused to the vehicle and no accident has taken place a claim would be rejected but agreed to send an engineer to inspect the vehicle. The engineer inspected the vehicle and reports “tougher external inspection on a ramp I have scrutinised the frontal area of the vehicle in the dealers workshop and also checked front wheels and front underside and cannot find any evidence or indication the vehicle has sustained an impact. The engineer then returned for a second visit and had the front bumper removed to inspect inside of bumper, energy absorbing foam, front member, crash sensors and tubing but again no evidence or indication of an impact. This case has now escalated to my contacting Jaguar finance and logging a customer complaint followed by a letter as advised by trading standards  stating that under the 2015 consumer rights act they have 14 days to offer a repair or replacement. This is still ongoing but just wondered if anyone else has experienced this issue and what your dealings were. 

[Thewasp]

On 1/31/2020 at 12:32 PM, Martin M said:

I own a 2018 68 plate XE R-Sport and in December 2019 the pedestrian protection system deployed although no impact to the vehicle. Taken the car to the dealership who accepted the vehicle and booked it in as a warranty claim as no visible damage to the vehicle. Dealership carried out a video vehicle condition report and technician asked for T/A assistance stating no visible damage to vehicle, wheels or rims. JLR sent me 2 forms to sign as they needed access to download ECU crash data in which I declined due to been told I could face £2000 supplier charges and JLR accepted no responsibility if the ECU becomes damaged during the download process. JLR then proceeded to say download could not be taken unless both forms were signed by myself and I accepted the system deployed under normal operating conditions. Reluctantly I signed the forms and download was taken to discover JLR says the data in the ECU says it was a valid event for deployment.The sensor calibration created to deploy the pedestrian system was developed from a comprehensive set of bumper tests. It is plausible to deploy the pedestrian system without causing damage to the bumper, grille or headlights. This is because the bumper system has been designed to absorb energy in order to mitigate pedestrian injuries. The crash record in the ECU shows a command deployment due to threshold being crossed showing significant impact on L/H front bumper (91.5 mbar on L/H pedestrian sensor). Vehicle speed was circa 32.28 km/h which is a valid speed for pedestrian protection system to activate. After receiving this information and knowing I have not been involved in any form of collision I contacted my insurance company to claim in which they said if no damage is caused to the vehicle and no accident has taken place a claim would be rejected but agreed to send an engineer to inspect the vehicle. The engineer inspected the vehicle and reports “tougher external inspection on a ramp I have scrutinised the frontal area of the vehicle in the dealers workshop and also checked front wheels and front underside and cannot find any evidence or indication the vehicle has sustained an impact. The engineer then returned for a second visit and had the front bumper removed to inspect inside of bumper, energy absorbing foam, front member, crash sensors and tubing but again no evidence or indication of an impact. This case has now escalated to my contacting Jaguar finance and logging a customer complaint followed by a letter as advised by trading standards  stating that under the 2015 consumer rights act they have 14 days to offer a repair or replacement. This is still ongoing but just wondered if anyone else has experienced this issue and what your dealings were. 

Sorry to drag up an old post but I seem to remember someone else having a similar experience on another site and paying for it himself. A very rare occurrence I think. If you read this can you update the situation please.