General issues

[Nigel Swindell]

Good evening too Whoever might be the recipient,

I purchased My XFS 3.0 petrol in October 2018. I’m extremely happy with Car and it’s Been a perfect Retirement present to Myself. The only issues I have is that extending Warranties, In Car Control System, Satellite Navigation system costs appear too be heavily in favour of Jaguar and not the Customer. I’ve paid £416 for a two year membership for In Car Control but have since found out if I don’t extend the Warranty for another year at a cost of £930 the Breakdown Recovery doesn’t work. As someone who doesn’t intend selling the car it’s My feeling that some of the expensive after sales products should have the option to incorporate other aspects for or at least have better breakdown options. I’m interested to see if members of the a Jaguar Owners club have access to privileges and maybe discount on such products. I would phone Jaguar Customer Services but due too the Pandemic they are not manned. Find that difficult to understand in a world where I can buy a pint, get My haircut and soon enter a gym or swimming pool. I await replies hopefully with good News. Nigel

[Old Peter]

Welcome to the Club, Nigel.

I have always been a little curious about extended warranties. I retired in June 1999 after 29 years  of company cars and after buying my company car [Toyota Avensis] and later used it in a part exchange for a Rover Sterling only 8 months old with the remainder of a 2 year warranty  I noticed that the warranty would only remain valid if I had the Rover serviced my the main dealer from whom I bought it.  The cost of a full service in 2001 was £325 +VAT. A week later I found a flyer on my car advertising a mobile mechanic trained by Rover and who had worked at the main dealer  from whom  I bought the car. The cost of a full service was £70.  I am from Lancashire like you and I quote "In the spirit the made Lancashire what she is, I'd rather be drownded than done" I had my service done by the mobile mechanic  and who for the last 19 years has serviced my cars. The AA does the breakdown service, but I have only used them twice because the cars have never failed me.  I reckon I have saved about £8,000 over 19 years.  My current car for the last 7 years is Jaguar 2 type. Any repairs that have needed correcting -- One sensor, 2 EGR valves and a water pump in the last 7 years have all been Jaguar parts much cheaper than would be charged by a main dealer, diagnostics charged by Jaguar are £164 --  my mechanic £20.!  

So, that is my position.   I cannot advise you how you should go, but finding a good mechanic who loves cars is  a good move.

Regards,

Peter.