Removing old owner from app registration

[Wildtypitch]

Hi. I tried installing and registering my car using the jaguar remote app but the old owner is still registered and the so tells me I need to remove them by going to a dealership. The dealership want to charge me £100 to do so. I would rather get punched in the face. Is this a standard charge or just a crappy dealership?

[Drag0nfish27]

I am in the same boat. I'd rather get punched in the face too!

[Jon Hyde]

I had the same problem, went to my nearest Jaguar dealer - they removed the previous owner for free ("Just but your next one from us" they said!). Still can't get the remote app to work though - it's asking for a PIN, which I have no knowledge of - tried the usual suspect - 1926 - to no avail, and can't see anyway to reset the PIN. Ho Hum!