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tony spoke to HM the wife just a wile ago telling her of your probs.(shes worked in the finance sector for 30 years but took ill now retired) she said the gentelman is entitled to a full refund as well as costs&expencies. you have to get advice mate, then go for the kill. charlie

tony, got a number for you. jaguar customer relations team number is 0345 303 2303 8.30-5.30 mon -fri. good luck charlie

That is really really bad Tony, no offence but what if it had been a woman in that position stranded at the side of a dual carriageway for 7 hours? I know my wife would be in a total panic and I would not be an happy choppy. You are a man of great courage not raising your fist, I think I would have been locked up having gone through what you experienced, I hold you in esteem.

Tony, Indeed I have ! With with an Aston Martin, and with the Jaguar I bought from the same dealership in Exeter ! I would line them all up and shoot the lying thieving ******** at dawn . I was told my XKR had been serviced when I bought it in May, paid the £50K on the nose. Not only have i found out since that the car hadn't been serviced since October 2013, but the back brakes were totally worn away. It cost me £648 to get the car serviced and rear brake pads fitted (Genuine Jag parts hence the price) at a trustworthy independent garage . When I phoned the dealership and complained I was told "it is the way you have driven it sir" . If it wasn't a 140 mile round trip to the garage I would probably be behind bars now, I am so furious . I have written to Jaguar to complain, but have yet to receive a reply; well they have my money haven't they ? Never again will I use a dealership, I think it it about time their myth was well and truly exposed ! My Aston Martin fiasco is on another thread somewhere . ATB, Trevor P.S. I'm coming down to Guildford on the 12th

Hi, I am also a new owner (3 weeks), my cat is the first one I have bought and so far am loving it even though it's 9yrs old but in good condition and only 70,000 miles on the clock which isn't much for a 2.2 diesel lump. I was interested in your experience with the dealer (they never cease to amaze me) hope everything works out ok for you. The 2nd week I had my car I had an interim service at my local jag dealer mainly because the previous owner used jag exclusively for everything (he was a doctor) wished I hadn't because surprise surprise a load of faults (brake discs/suspension/oil leaks) were found. Needless to say I can't afford their prices and had a 2nd opinion from an indy garage in my village who has treated me well before. The upshot is that no work needs doing at the present time but I'm keeping an eye out. The moral of the story was summed up by my local mechanic "all jag want from you is the contents of your wallet!" Regards.

I am feeling very sad and let down by my dealer (Harwoods Crawley) I bought my F type Jaguar on the 19th September 2014 to find out the black pack interior kit was not on my car and I was told this can not be fitted as the car has now been made. Seriously it's plastic trim! Oh and I paid for it. Two weeks later I was stuck on a dual carriage way for 7 hours waiting to be recovered from 17:15 to 00:30. Jaguar assist and two recovery trucks came and couldn't help me, then when the last recovery truck turned up at 23:45 and I refused to let him go without my car as it was cold, I was hungry and bursting for a wee. The car had to be jacked up and then put on skates as the electronic brakes were stuck on due to electrical meltdown. I was in the car covering the front brake and as the recovery driver jerked to pull the car up it swerved on to the dual carriage way onto incoming traffic. With my cheeks firmly clenched and the lump in my throat now trying to escape from my rear end, I jumped out the car and had to help the recovery driver push the car back on the lay by. Eventually we managed to get the car on the truck and away we went. A week later I was ready to collect my car once the auxiliary fuse box and control module was replaced when, I was told there is now a recall on the torque settings for the engine. Arrggghhhh. I collected my car and then on Saturday The engine light comes on, OMG really!!!! I took the car straight to the dealer where I was offered a courtesy car to be delivered to my home address in an hour. OK so how am I getting home? After some exchange of words I was presented with a courtesy car. I asked to speak to the sales manager as I was furious and I wanted now my black pack kit or for them to take the car back. He looked at me in disgust and shrugged his shoulders and said " I will get the sales man that sold you the car to ring you on Monday" he then turned away and walked off. There was no apology, no sign of sympathy for my trouble nothing. I have honestly never met a man so arrogant and pig ignorant as him and it was only the fact that my Fiancée was with me or Harwoods would be looking for his teeth amongst the broken glass as I drove my car through the showroom window. How the hell can a man that sells quality cars be such an A**E? I love my car but now I would never buy another vehicle from this garage ever again. I have never been treated like this ever and all it looks like is this showroom only cares about the sale and then you can run and jump afterwards. Has anyone else dealt with this showroom and had similar issues?

trevor now you mention it it looks like the ford popular . no engine management lights yeeehaaaaa go for it trevor. charlie

Hi Tony, I think that you have been treated very badly to put it mildly. I have only bought three cars in the last few years due to having had company cars for 30 years. Two I bought from the same dealership which handles multiple makes of car, and neither were new. The treatment I got was quite superb and both cars, one a Rover Sterling, and the other an X Type Jaguar were both presented very well and the salesman was brilliant, even presenting my wife with a Jaguar Umbrella. The last car I bought I tried to use the same dealer, as I wanted an s type, but they had none -- they are a franchised dealer rather than a main dealer -- and I went to Stratstone -- who are the biggest Jaguar dealer in the UK. While they were not as good as Colliers [my wife never got an umbrella] they did present the car well, and before the warranty ran out they did a full check on all of my niggles and rectified all of the issues. That is a big plus, but these dealers are in Motown, as it were, and there are many people in the city who know a lot about cars and quite a few have connections in the motor trade. It does appear that the dealers who cause most of the problems are not in an area such as Birmingham and I do know that people come a long way to get their cars through Colliers, the first one mentioned. I hope that you will get some satisfaction from Jaguar. What you must do, though, is to warn off potential buyers from this company. Regards, Peter.

Kenny, We'll pose in it for him, no need to go over 30 . ATB, Trevor