I know 'stealership' is the current phrase, but maybe I'm lucky...... I get my cars (XK and XF) looked after by Marshall Jaguar in Ipswich and they are ace. No massive bills, no exorbitant charges, they treat me 'special' and they even gave a massive bouquet of flowers to my wife when I bought her XF. A full diagnosis cost me £38 some time ago. Not exactly expensive, and They made me coffee while I waited as they washed and valeted the car! They even left a tin of Jaguar sweets in the glove box. To me, that's REAL service. One of the reasons to own Jaguar. Roy.