Mick
Nothing surprises me these days. I am 72 years of age and have realised that the days on communication/customer service/decency and honesty have long gone. As long as an order has been signed and a deposit made, that is all they are interested in.
Admittedly not everywhere is the same story found, but I see it as an ever increasing number.
Hope you get thinga sorted prompttly. Best Wishes and Regards, John