JamesTD

Hi Willmjw, I don't know why they wont tell you what has happened and why... that sounds very odd. That is the info I would want. Have they said why they wont tell you? Cheers

All Jag dealer services, on time and all additional work carried out at Jag dealers, except tyre changes.

Hi all, TURBO FAILURE £20k replacement engine work! Any urgent advice would be greatly appreciated. Never thought I would be in this situation and truly heartbroken! I bought a 2017 F-Pace Portfolio from a Jaguar Dealer in July 2019 for just shy of £27k. It had 55k on the clock. I have never bought any car more than about £13k previously with experience of smaller BMW, Audi, VW, all doing mileages well into the late 150k+. But with a young and growing family I chose to up our motoring game to what I thought would be the height of our car buying abilities and have great motoring adventures together. During it's time with us I have had the timing chains replaced after stretching (under Jaguar warranty) - Around £2k of work, along side DAB failure, as well as inoperable front headlamp. Then last year, June'22, the car came to a spluttering stop in the middle of a four lane dual carriageway. AA towed to Jag dealer to be informed that the crank pulley had "fallen apart" and split the intake hose. Another £2k, not covered by the select extended warranty I took out, with a small contribution returned by JLR after a fair amount of calls. A few weeks ago, the car again spluttered to a stop. AA towed to the same dealer to be informed that the turbo had failed and the "catastrophic engine failure", as well as CATS and DSP gone. The car has done 89k now. The dealer came back and said that it would cost £19,500 to sort. At which point I was speechless, and haven't really recovered from the news yet. The warranty guys have been out and assessed the car and agreed on the £3k max contribution that the select agreement has. I never thought that there would be such damage to require much for than twice this amount - in my thinking of worst case scenarios! How wrong was I? the dealership have informed me that the nut that holds the turbo on came off! How can a car which cost over £50k new, have such a weak spot of weakness to need nearly £20k of work on it? I have called JLR customer relationship and after a large number of calls and hard work trying to get hold of someone (they were very pleasant and understanding on the phone) but have now offered to contribute 20% of the costs (£3600) as a gesture of good will. I don't have a spare £14k to spend on fixing my car! My kids wont get anywhere near the things i would have liked to have provided them with this year, like a holiday etc, if I have to spend this much to get a car back on the road. I can't afford to just throw £18-20k value of car away. JLR have also said that I must decide before the end of the month if I want to get the work carried out! I have seen that there is a court case in the states regarding this engine (in disco's too I think?) I have also seen that a fair number of people have had this problem. I know that the car is now 6 years old and with nearly 90k on the clock, I do expect motoring bills, but this is beyond a joke. Can anyone give me additional help with this? I even bought a diecast model, jaguar jumper and laptop case! I was all in with JLR. Have lost complete faith in them. My 3 series had 240k on the clock, my audio 193k. I can go on..... Thanks in advance.

Hi all, TURBO FAILURE £20k replacement engine work! Any urgent advice would be greatly appreciated. Never thought I would be in this situation and truly heartbroken! I bought a 2017 F-Pace Portfolio from a Jaguar Dealer in July 2019 for just shy of £27k. It had 55k on the clock. I have never bought any car more than about £13k previously with experience of smaller BMW, Audi, VW, all doing mileages well into the late 150k+. But with a young and growing family I chose to up our motoring game to what I thought would be the height of our car buying abilities and have great motoring adventures together. During it's time with us I have had the timing chains replaced after stretching (under Jaguar warranty) - Around £2k of work, along side DAB failure, as well as inoperable front headlamp. Then last year, June'22, the car came to a spluttering stop in the middle of a four lane dual carriageway. AA towed to Jag dealer to be informed that the crank pulley had "fallen apart" and split the intake hose. Another £2k, not covered by the select extended warranty I took out, with a small contribution returned by JLR after a fair amount of calls. A few weeks ago, the car again spluttered to a stop. AA towed to the same dealer to be informed that the turbo had failed and the "catastrophic engine failure", as well as CATS and DSP gone. The car has done 89k now. The dealer came back and said that it would cost £19,500 to sort. At which point I was speechless, and haven't really recovered from the news yet. The warranty guys have been out and assessed the car and agreed on the £3k max contribution that the select agreement has. I never thought that there would be such damage to require much for than twice this amount - in my thinking of worst case scenarios! How wrong was I? the dealership have informed me that the nut that holds the turbo on came off! How can a car which cost over £50k new, have such a weak spot of weakness to need nearly £20k of work on it? I have called JLR customer relationship and after a large number of calls and hard work trying to get hold of someone (they were very pleasant and understanding on the phone) but have now offered to contribute 20% of the costs (£3600) as a gesture of good will. I don't have a spare £14k to spend on fixing my car! My kids wont get anywhere near the things i would have liked to have provided them with this year, like a holiday etc, if I have to spend this much to get a car back on the road. I can't afford to just throw £18-20k value of car away. JLR have also said that I must decide before the end of the month if I want to get the work carried out! I have seen that there is a court case in the states regarding this engine (in disco's too I think?) I have also seen that a fair number of people have had this problem. I know that the car is now 6 years old and with nearly 90k on the clock, I do expect motoring bills, but this is beyond a joke. Can anyone give me additional help with this? I even bought a diecast model, jaguar jumper and laptop case! I was all in with JLR. Have lost complete faith in them. My 3 series had 240k on the clock, my audio 193k. I can go on..... Thanks in advance.