knightsmith

Peter, I shall give dealerships a very wide berth from now on, they are vastly overpriced anyhow . ATB, Trevor

Peter, It is the lies I do not like, and the arrogance of them. I really did expect better from Jaguar, but they are just as bad as the rest . I am only a small cog, but they will never have my custom again ATB, Trevor

Charlie, They have twelve . My friend Suzy came home from Jersey to run everything because her father was dying of cancer . Unfortunately he died last month and she is now the big boss, so I wasn't joking when I said she had over a 1000 caravans. I always used to take her to the music with me when she was younger, and she was at public school with my eldest. She bought a company car for the boss of the main camp (her other half) from the Grange last week (where I got my Jag) she was thinking of getting another eleven for the other camps, I told her my troubles, and she is now looking elsewhere . So Jaguar customer relations really pays off doesn't ? ATB, Trevor

Charlie, Will meet you in Cornwall land when you come. My friend has a load of those static caravan things . Her father died last month so she is boss . The blues festival that is advertised for next weekend is one her other half and myself put on . http://www.johnfowlerholidays.com/?gclid=CNW-vcDV5sECFeWWtAodpSEAuQ ATB, Trevor

Oh my aching sides Charlie . ATB, Trevor

Charlie, They are fish that come out of the sea instead of lakes and rivers, it is one of my hobbies . I have a 60 gallon tank with fish and coral . Will send you a pic by email. ATB, Trevor

Charlie, I will keep it a fair while. But when I do change it will be for something like the above or an AMG GT, or a bubble car. My friend works for the Merc dealership in Nottingham,and can get me discount, but any car I buy in future will not be through a dealership, don't trust any of them now . Think i'll go and buy some marine fish tomorrow to cheer myself up ATB, Trevor

Charlie, Same here, then I also will be going to Mercedes . The car is fab, which is more than can be said of Jaguar and their dealerships. So much for customer care . If the wife had her way she'd have me buying a Merc when we go down to civilisation on Wednesday . And this is the one she wants. http://www.autotrader.co.uk/classified/advert/201410148189520/sort/default/price-to/40000/keywords/amg/page/1/make/mercedes-benz/onesearchad/used%2Cnearlynew%2Cnew/fuel-type/petrol/price-from/30000/usedcars/postcode/ex348lt/radius/1501?logcode=p But I will keep the XKR at least until it needs an MOT, and I won't be going near any dealership . ATB, Trevor

Charlie, Well it's TATA from me when I need another car. ATB, Trevor

Update, It looks like i've purchased my last Jaguar . " Dear Mr Knightsmith, Thank you for responding to my email. Iam happy to hear that you were contacted directly by Matt from Grange Jaguar,Exeter yesterday, however I apologise that you feel like you were given predictable excuses. This afternoon I have contacted Matt from the retailer personally, to confirm whether the vehicle needs to be serviced, as you stated the service light came on two weeks ago. Matt confirmed that it will not be until next May 2015, as you rightfully suspected. I then advised Matt that we should bring your vehicle in to have the service light reset and he then stated that you had the service light reset at your independent garage, Unfortunately we are unable to accept the diagnosis from you independent garage. Matt kindly suggested that if you would like them to have a look at the service light themselves then the retailer would be more than happy to assist within doing this. In regards to your rear brake pads, in previous conversations with Sean Murphy the Aftersales Manager at Grange Jaguar, Exeter he made me aware that at the time that you purchased your vehicle (Jaguar XKR, Reg: OV62 SSX) the front and rear brakes were both at 50% worn. May I apologise for the inconvenient circumstances that you have experienced. If you do require any further assistance please do not hesitate to contact me directly on my details shown below. Yours sincerely, Hannah Palfreyman Jaguar Land Rover My reply was: Dear Hannah, Thank you for your email . I Didn’t for one moment expect the Grange or Jaguar to admit that there is a possibility that you could be wrong and do the decent thing . I will never deal with the Grange again , or purchase another Jaguar . I’m sure my custom will be appreciated elsewhere Yours sincerely, Trevor Knightsmith Further udate: Dear Mr Knightsmith, Thank you for your response. I am sorry to hear that you are dissatisfied with my response. It is also disappointing to hear that this will result in you leaving the Jaguar Land Rover brand. I can only hope that you change your mind in the future andthat you do indeed return back to the brand. If I can be of any assistance in the future then please do not hesitate to contact me. *Yours sincerely,* *Hannah Palfreyman* Just goes to show how much they care ! ATB, Trevor

Kevin, Nothing cheeky about it at all. Anything but a stealership is fine by me. ATB, Trevor

Phill , couldn't agree more , have been in touch with them as well, about being lied to about the car being serviced, and the brakes being knackered. It is very hard to get a response at all, this is my latest email to them (just now). " Dear Mr Williams, Thank you for getting back to me, I received an email from a lady called Hannah Palfreyman telling me that the Grange in Exeter would be in touch, which they did . I replied to Hannah, but have not received a reply, this is what I put: “Dear Hannah, Thank you for your email. Matt has been in touch and he is a very affable young man, but as expected came out with the predictable excuses. He also swears blind the car had been serviced by Jaguar before they had received it (in May). If this was case, how come I got a service offer a fortnight ago when the next service shouldn’t have been due until next May, and the “service required” light came on; seems a bit of a coincidence. Also the rear brake pads were in a very bad condition indeed, and as stated in a previous Email to you, I am a pensioner and do not go racing around the countryside, I have also only done 3000 miles since I’ve had the car . To cut a long story short , I don’t expect to pay £50K on a car (instant bank transfer) and have to pay £648 nineteen weeks later to get the car serviced and the back brakes pads replaced. I am very disappointed in Jaguar indeed, I have also been a very good customer with the dealership concerned (two Aston Martins and Two Jaguars ) . Would it really be too much to ask for Jaguar or the dealership to “bite the bullet” and do the decent thing for once. If my custom means that little, I’m sure someone like Mercedes will welcome it in future . Your Sincerely, Trevor Knightsmith “ I expect I will be ignored and they think the waffle from the dealership is the end of the matter . I do like the car, but I am very disillusioned with Jaguar and their dealerships . ATB, Trevor

Charlie, The daughter got back to Gatwick from Spain Tuesday , then caught the first plane to Glasgow for work, she is there until Saturday, she has brought some vegetables with her Email sent back . Phil, You will get as far as Brizzol and then decide "enough is enough" , during the season it is like a car park on the M5 from there to Exeter , not all caused by caravaners in fairness, but northerners coming to sample our rain, and salad, and mostly to escape fro Brum . ATB, Trevor

Charlie, you may mock , but a good friend of mine owns over a thousand of them down this way (static). The ones that block up the roads will only be allowed as far as Blackpool, where I have relatives . Down South we tend to use hotels. Tried to send you an email about my latest battle with Jaguar/stealership, but it wouldn't send ATB, Trevor P.S. Make little things count; teach arithmetic to dwarves.

Mike, Is it a 4.2 litre XJ6 engine? This might shed a little light on it http://www.jag-lovers.org/xk-lovers/library/engine_numbers.htm ATB, Trevor

Paul, Welcome to the club , and I hope you enjoy it. If you need or want to know anything, just ask. And feel free to join in with any discussions. You can also upload a pic if you wish, we'd all like to see it, the XF sounds fab. ATB, Trevor

James, That does sound more promising, if the worst comes to the worst new leads, but I'm sure that won't be needed, sounds like problem nearly solved . Haven't used a CD in years, got loads in the loft if you're ever up this way (used to be a music researcher before I retired) ATB, Trevor

James, Found this, not much to go on, but you can only try. " a guy told me to GENTLY tap the CD magazine, as this may release a disc that has become stuck.So, I did what he said,I tapped the magazine with the handle of a screwdriver, and, hey presto, all the discs loaded, and its working fine now." ATB, Trevor

Charlie, Trying to get 'er indoors on a more even keel for our trip to civilisation next Wednesday (to see Joan Armatrading) Don't do doctors or hospitals, told them to clear off years ago as they haven't got a clue, I look after the other half indoors myself now . If you do online banking the other half won't see anything . As long as mine can get some cash at her favourite beauty spot (the ATM machine) she is happy . ATB, Trevor

Charlie, I am tempted, honestly. He had it parked outside his dad's place last week, where he keeps all his cars he does up . But on the plus side, loads of music coming up next week; gigs on Wednesday, Thursday, Friday, Saturday,and Sunday . ATB, Trevor

Kenny, A mate of mine did the same to his back in the 60's and had metal flake paintwork, it looked fab ! I also used to have an original Mini Cooper S, have you seen the price they go for now? ATB, Trevor

Charlie, Topic should be moved to the owners lounge if i've done it correctly . The car in question is a Ford Anglia (prefect) 100E ATB, Trevor

Charlie, My mate (who owns the garage) is doing up one of these, I am really tempted, might get him to slip a V8 into it , as this one has. ATB, Trevor

Charlie, Don't get me started on the BMW dealership ,or BMW's, very bland run of the mill German taxis which are rubbish in anything but the dry ATB, Trevor

Charlie, I will pursue it I can promise you that, it is a good job the garage is so far away otherwise I would get myself into trouble . You do not need to get the car serviced at the dealership to keep the warranty, that is another myth they have the punters believe . ATB, Trevor