Hi Peter, and Welcome to the club. First, you can get a new disc for your model, which I did, via google/amazon which is the 2011/12 disc for about £30. You may also be able to download the Touch Screen manual again via google. When you get used to it, the Sat nav is quite good, and Doris [the Lady in my SatNav] took me through the centre of Dublin a week last Friday without a problem, even though they have no post codes in Ireland. If you can't find a download I will copy my manual and send it to you. Doris will take me to Welwyn tomorrow and it will not be more than 120 miles. I think the distance to Chigwell is possibly that your settings are a bit awry. Regards, Peter.