Hi Paul --Your not on your own on this I have the same problem --I did eventually got through on 03007905555
they said press 1 -2 - or 3 for this or that so I did this only to be told press A--B--C--for this or that I did that and
it rang a number and was told to hold on but they were sorry there could be a 45 min wait to talk to someone ???
"SO I HANG UP"