As I said at the start of my message.... Maybe I'm lucky. Marshall Ipswich has always treated me well. - And no, I have absolutely nothing to do with them other than being a happy customer. When our XF DPF played up, the car went into 'failsafe' mode on a Sunday afternoon, 10 miles from home. They sent a recovery truck which took the car home, then the AA who diagnosed the problem. The following day, another truck picked the car up and they left a 6 month old XF in it's place. The car was sorted, returned (clean and valeted) and there was ZERO to pay. We had owned the car 6 months - a 4 yr old 2.7 diesel. My XK was bought 'elsewhere' 3 years ago, and Marshall's treat it as if it came from them, new. If it has ever needed work, they collect it from my house and leave me a courtesy car. It comes back sparkling and clean inside, and the bills aren't a rip-off. To me, THAT is Jaguar service. As I say - maybe I'm lucky. I've had (new) Fords etc in the past and the service doesn't even compare. If others here have had bad Jaguar service, then what can I say??? Marshall Ipswich are tops. When the XF gets a bit older, I'll be going there for another car. Roy.