Phill5

Hi Everyone, Basically, I started this topic off several weeks ago as my new XF was delayed and I hadn't had any explanation as to why. (Just to save you refreshing your memory by reading all the posts below.) Well my update and to cut a very long story short- My car was eventually delivered to me over 5 weeks late on October 24th. Missed the use for my daughter's wedding. Guess what! No explanation was given fully as to the problem other than it was an issue with a window! That's it! Oh and also it wasn't built to my specification. We asked for piano black veneer. It has the standard oak veneer. The Showroom are now getting some 3rd party company to come along take out the wrong one and put the one we wanted and ordered in although I am still waiting to find out when that will be. I thought they were all factory fitted!! Does this smack of "that's not my car". Without a satisfactory explanation, imagination takes over of course. We believe we have been bumped and had a nearest fit delivered. May be wrong of course but no one has argued against. I've written to Jeremy Hicks , Jaguar UK MD. Never heard a thing. I chased and chased and eventually had a call from Lucy in his office a week ago yesterday who apologised profusely for all the problems and said she would look into it and yes you guessed, heard nothing since! I love my new car. I love driving it. I love being a new Jaguar owner. I love the look from the outside but it's not what I ordered on the inside and now they want to get someone (maybe a butcher!) to rip out the veneer and put what I ordered and paid for in instead. They had better not make any mistakes or marks.!! Sorry to rant but I have to say Jaguar's communication is spectacularly poor. The feeling of Customer Experience being Outstanding is falling somewhere between shoddy and 3rd rate. I've just chased again today ! Still waiting . I'll let you know how the story unfolds. Cheers Phill

Hi all, Thanks for the interest and suggestions. Peter, many thanks for your offer. They have now given me an XJ for the week for the wedding. Not what I ordered but at least we have a lovely car for the day. I have a contact at the Customer Relations at the factory who tells me there is an issue with my car (along with several others) but she can't find out exactly what that issue is. Having been in Banking for 36 years and where Customer Service is openly transparent I find this closed shop attitude incredible. Tell the Customer what is wrong and face the music rather than keeping it under wraps causing more frustration and resentment than is really necessary. I'm told it may take 3 to 4 weeks to fix (whatever it is). I'm still a Jaguar fan , of the car that is, and I still can't wait to get my first car. I'll just have to be patient a little longer. Cheers Phill

Thanks Peter. I spoke with Customer Relations lady who said exactly the same thing the Sales Manager said. No cars are leaving the factory!! They don't know why. I smell a large rat somewhere. As a newbie Jag owner to be it's not getting off to a good start for me. Cheers though Phill

Hi all, I have just joined although I still haven't had my new XF yet. It was due to be delivered mid Sep but still no sign and the factory will not tell anyone why??? What is going on? The Sales Manager can't find out so I rang the Customer Relations and they said they can't find out either. They said no Jags are leaving the factory at the moment but they couldn't find anyone to say why. I just don't believe it. Anyone any ideas why? I seriously wanted my new Italian Racing Red XF by next week as my daughter gets married next Friday 10th. Seriously gutted if it is not delivered by then. Phill