sorry to hear of your problems douglas. it seems to be the norm with jaguar to have bad customer care, and to be frank I would take it back to them. take legal advice to what your rights are car is only 3mths old for gods sake, take your case up with local cab office they offer good free advice. if it was me I would be taking it back and walking away from it. was surprised to learn the other day that jaguar still use ford engines in all their cars xf,xe,xj, ftype as well as other parts