Beakershelper

Hello - I just wanted to come back and thank everyone for their advice and comments. After ringing endless places in search of parts and advice and not getting too far we decided to cut our losses and sell the car on in it's current state. Unfortunately the car had just become too time consuming and expensive and we had neither the time nor the money to be able to resolve the situation. The dealership had started being awkward and really wanted it shifting out of their workshop and with nowhere to store it at home it was becoming a real source of stress for us - if we had the space to store it we may have pursued the hunt for a suitable part but the whole thing was just becoming a burden. The whole experience has sullied our whole view of Jaguar and I doubt we will ever purchase another one for fear of a repeat of this experience. With that in mind I won't be back on this forum so just wanted to thank you all for your time in replying to my queries, it really did help narrow down our options and saved us wasting weeks and months battling with Jaguar head office to essentially get nowhere.

Thanks for all the replies - will do some ringing around Monday/Tuesday next week (in between work!) to see what options we have. I guess the final option to consider is to look to sell on in it's current state especially as we have had to manage without it for over 6 weeks already...I'll look into how/where might be interested as another consideration - especially as it's got a full service history and a new set of tyres on it! Appreciate all the helpful tips and pointers.

Thanks Richard - i'll give them a call when they open on Monday to see if they have any thoughts. Sad that it seems to be pretty much accepted that the official dealers are not your friend in times of trouble :(

Stan - will see if we have the manual CD to see if I can track down the part number. I am wondering if there is anything more that can be done direct with Jaguar before we go down that route - especially as it's currently in the dealership workshop and I expect they will not want to fit a non-Jaguar part (or will they?). We have always dealt with the local dealership for all services/MOT/repairs so not familiar with any other Jag garages although I can google to see if there are any around.

Thanks for the replies so far. Frank - I can't see the right type of loom on that website as it seems to be for much older s-types but will give them a call next week. Unfortunately I dont have a part number as Jaguar were a bit coy about giving it - I expect to prevent me from searching elsewhere... I will try and obtain further details from them. Also someone sent me a link to a loom on ebay (sorry I think it might have been on the intros page) - I believe there are several types of s-type loom as apparently they differ depending on the type of lights and other options?? so i'm not sure if that is the right type - it also seems VERY cheap (the part is quoted at around £1200 from Jaguar I think). Regarding Doncaster - the issue is that the car does not currently work and is in pieces at the Jaguar dealership, literally awaiting the part (we have been down and seen it and it is in bits!) so in order to get it elsewhere we would have to get them to rebuild it and pay to tow it somewhere else. At that point I expect they would charge us labour for rebuilding it? Is there anything I can do to get a better response from Jaguar - is a 6 month lead time a standard thing for a car of (relatively) young age? Are they just hoping i'll go away and never need to supply the part (my worry is that come August there will be a further delay and on and on). Is it a case of kicking up a stink and suddenly it can be obtained quicker or is it genuinely a 6 month lead time (I am amazed if it is as that is just ridiculous). I've been told to try Honest John but not gone down that route yet, I am also happy to start escalating a complaint via Jaguar head office if it is likely to help? If we end up literally having to wait it out is 6+ months of sitting in bits likely to cause any other issues? I am so worried that we wait for 6 months and then get the part time find something else has seized up because it's been out of use for so long!

Hello - just joined the forum. I'm Clare, my husband owns a Jaguar s-type, 57 plate (2.7 diesel automatic). We've got 2 children and also own a Toyota Verso so that we have a car suitable for bikes, scooters and other child related stuff! We are having some issues with the Jaguar currently so i've joined this forum on recommendation of a friend of a friend in the hope of getting some advice or support. I don't know much about cars unfortunately...

I'm new to this forum so hope i'm not being too rude coming in straight away with a plea for help! My husband owns a 2007 Jaguar S-type (57 plates, 2.7 diesel automatic) and we currently have an issue that we would really appreciate some help with from knowledgable Jaguar owners - I have been pointed in the direction of this forum by a friend of a friend. Our issue is that around 6 weeks ago the car would not work at all - all error lights were on but the engine would not start. AA were puzzled and eventually towed it to our local Jag dealership. It was with them for a couple of weeks whilst they investigated the problem. It appears to be a fault with the engine wiring loom which we have been informed needs replacing. 4 weeks ago the dealership placed an order for the new loom, 2 weeks passed and they were told by Jaguar that there was no stock in the UK and that they would need to place an order for one to be made. They placed this order. A further 2 weeks later (i.e. this week) still no news so my husband called Jaguar direct to find out the situation (we have been without the car for 6 weeks at this point). Jaguar called back yesterday to inform us that the part would not be available until at least August...this seems to be utterly bonkers. How can it take 6 months to make a part. I have no idea where this leaves us. All the time the car is depreciating in value yet we cannot use it. It's currently in the dealership workshop in pieces - they aren't going to want to keep it there for 6 months (or longer if their original estimated date slips) - we have nowhere to store it at home. I am concerned that if we wait and the car has been left stationary for 6+ months there is a risk that something else will have gone wrong in the meantime. We really don't want this issue to drag on for months and months, how do we stand, can we ask Jaguar to buy it off us based on the fact it is currently not repairable because they cannot supply us with the part - is it acceptable that they can take 6+ months to supply a part for a car that isn't that old? Just don't know where to turn with this so any help appreciated.